Customer Service
Our Goal: Consistently high machine availability
We support you throughout the entire service life of your PRINTUM machine. Our top priority is to ensure permanently high machine availability. Your advantage with our company size: You can reach a competent contact person quickly and easily.
Remote support worldwide
All of our machines are equipped with a VPN remote maintenance module. Either we can already help via remote diagnosis, or we can come to your site prepared.
Maintenance
To avoid and reduce unplanned downtimes, we will be happy to develop a customized maintenance concept for your machine.
To avoid and reduce unplanned downtimes, we will be happy to develop a customized maintenance concept for your machine.
Spare parts
To ensure maximum availability, we configure the ideal spare parts package for you and provide support with the replacement of individual parts.
To ensure maximum availability, we configure the ideal spare parts package for you and provide support with the replacement of individual parts.
Software updates
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Machine upgrades
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Process consulting
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Production support & training
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Remote Support Worldwide
All of our machines are equipped with a VPN remote maintenance module. Either we can already help via remote diagnosis, or we can come to your site prepared.
Maintenance
To avoid and reduce unplanned downtimes, we will be happy to develop a customized maintenance concept for your machine.
To avoid and reduce unplanned downtimes, we will be happy to develop a customized maintenance concept for your machine.
Spare Parts
To ensure maximum availability, we configure the ideal spare parts package for you and provide support with the replacement of individual parts.
To ensure maximum availability, we configure the ideal spare parts package for you and provide support with the replacement of individual parts.
Software Updates
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Machine Upgrades
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Ensuring continued compatibility with connected systems, bug fixes by the manufacturer of the machine software and, above all, closing security gaps (cyber attacks).
Process Consulting
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Production Support & Training
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Do you want to process new materials on your machine or even manufacture new products on the system? We will be happy to support you in implementing the necessary changes.
Contact
Do you have a service request or need support with your Printum machines? Please, feel free to contact us without any obligation.
Service
Kontaktformular
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